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Is Content Piracy Inevitable?

Our report “Video Streaming Services: Is Content Leakage an Inevitable Fate?” discusses the widespread misconceptions about the effort required to prevent content piracy and the many solutions that have significant
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Sustaining Excellence: The Control Phase in Telco Complaint Management

Welcome to the final installment of our Insight series on Six Sigma and how it can help with complaint management. Here we discuss the "Control" phase, the linchpin that holds
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Sustaining Excellence: The Control Phase in Telco Complaint Management

Welcome to the final installment of our Insight series on Six Sigma and how it can help with complaint management. Here we discuss the "Control" phase, the linchpin that holds
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Driving Improvement: Solving Telco Complaints with Six Sigma

Welcome back to our journey of applying Six Sigma principles to revolutionize Telco complaint management. In this Insight we discuss the "Improve" phase.
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Agile Methodology & How Consultants Can Use It

Agile has become a buzz word in many organizations over the last several years. After all, the lure of improving project success rates by 50% over competing methodologies is hard
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Uncovering the Culprits with Six Sigma: Analyzing

Welcome back to our journey of applying Six Sigma principles to revolutionize Telco complaint management.
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High-speed broadband options, availability, and competition increase in the U.S.

90% of U.S. households now have more than one broadband option with 100/20+ Mbps speeds available to them, a Cartesian analysis has found.
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Navigating the Cybersecurity Landscape: Trends & Threats

More than ever, cybersecurity is paramount as our lives become increasingly intertwined with the online world. As businesses, too, continue to embrace the digital sphere, the importance of safeguarding sensitive
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7 Ways Streaming Services Can Effectively Combat Digital Piracy

As the streaming industry continues to expand, it faces evolving threats from piracy and other revenue losses. As pirates constantly refine their methods, streaming services must take a proactive approach
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Measuring Telco Complaints: Turning Data into Insights

Welcome back to exploring Six Sigma's impact on Telco complaint management. After defining the landscape of complaints in our first post about Six Sigma, we now shift to the pivotal
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Is Content Piracy Inevitable?

Our report “Video Streaming Services: Is Content Leakage an Inevitable Fate?” discusses the widespread misconceptions about the effort required to prevent content piracy and the many solutions that have significant
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Making Migration Work

Migrations are too often relegated to the end of a transformation project; they are considered an expectation and just another necessary step, rather than being seen as core to the
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Product Taxonomy and Product Catalog

New levels of complexity are being introduced into product catalogs to manage a greater variety of products and the combination propositions that must be quickly and efficiently brought to market.
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Unlocking the Power of Six Sigma in Complaint Management

In the world of telecommunications, customer satisfaction is paramount. A displeased customer can quickly become a former customer.
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Transforming Your Organization’s Service Design with Cartesian

In an increasingly digital landscape, the complexity of the interactions between people, systems, and information continues to grow, making it of the utmost importance to ensure those interactions are designed
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Service Design – Establishing the Process Neural Network (Pt 2)

In Part 1 of this Insight, we discussed the what and why of Service Design, from its importance to the consequences of not having a strong system in place. Here
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Service Design – Establishing the Process Neural Network

Ever wonder about the connection between Service Design and neural networks? Here in Part 1 of this Insight we cover the basics of Service Design and how it helps business
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The UK Telecoms Security Act – What It Means for Telecom Operators

The Telecoms Security Act (TSA) is a significant piece of UK legislation with the potential to impact the telecommunications industry as much as the introduction of GDPR did, reshaping how
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What to Know about Digital Governance Automation

In our Product Insights series, we look at some of the challenges and solutions for enabling digital transformation. In this article, we discuss how you can Digitize the Governance Process.
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2023 Year-End Review and TMT Industry Predictions for 2024

In our year-end review, we look at 2023 through the lens of the Technology, Media, and Telecom sector, evaluate our past predictions, and forecast what lies ahead in 2024.
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China’s 5G Story: Inspiring Rollout Journey and Ongoing Challenges

Despite concerns about the commercial viability of 5G, China Mobile has recently reported that an impressive 689 million customers have signed up for its 5G package. This remarkable figure reflects
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Broadband Workforce Development Guidebook

The Guidebook is intended to serve as a resource for state broadband offices (SBOs), state and local workforce/economic development boards, and equivalent agencies as they formulate their workforce development strategy
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Getting Pricing Right

The perfect storm of runaway inflation, tightening household spending and the post pandemic hangover of slow growth into recession has Telcos taking careful steps at pricing strategies to counter it.
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2022 Year-End Review and Industry Predictions for 2023

In our year-end review, we look at 2022 through the lens of the telecoms, media, and technology industries, evaluate our past predictions, and forecast what lies ahead in 2023.
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Getting to Grips with One Touch Switching

The new Gaining Provider Led switching process in the UK took a major step forward recently. With the publishing of the proposed retail processes and the technical interface to the
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Addressing the USA Broadband Availability Gap: Expected Funding and Scenario Planning for States

Our recent study determines that BEAD will provide sufficient funding for the majority of states to close the digital divide. Other states will face constraints as the BEAD funding formula
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Broadband Infrastructure Playbook – July 2022 Update

The Playbook is a comprehensive guide designed to assist state broadband offices to best leverage federal funds available through the Infrastructure Investment and Jobs Act (IIJA). The July 2022 Update
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2021 Year-End Review and Industry Predictions for 2022

In our year-end review, we look at 2021 through the lens of the telecoms, media, and technology industries, evaluate our past predictions, and forecast what lies ahead in 2022.
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The Impact of COVID-19 on VPN Usage and Streaming Habits

While most industries faced financial difficulties due to COVID-19, Internet streaming platforms have seen record subscriber growth. However, demand for online video content has also led to greater VPN usage.
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US Broadband Infrastructure: Costs to Close the Digital Divide

The amount of funding required to fund gigabit deployment to all unserved areas depends on how ‘unserved’ is defined.
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US Broadband Infrastructure: Geographic Trends

Although significant availability gaps are an issue in many rural areas, adoption gaps occur in both rural and non-rural geographies.
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US Broadband: Household Bandwidth Demand Study

A look at the changing landscape of household internet usage in the United States.
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The Growth of “New” Legacy: An Ongoing Threat to Transformation

In our Product Insights series, we look at some of the challenges and solutions for enabling digital transformation. Today, we focus on tackling one of the key issues – how
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What Drives Churn in an FTTP World?

FTTP and gigabit cable will soon be the primary access options for most households in industrialized countries. What drives churn when speed is no longer a bottleneck and service incidents
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Video Conferencing Applications: Bandwidth Benchmarking

How did the increase in video conferencing applications affect household internet bandwidth needs? We tested Zoom and Teams to find out.
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US Broadband Infrastructure: The Adoption Gap

Is lack of adoption of fixed broadband a bigger problem than lack of availability of this service?
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US Broadband Infrastructure: The Availability Gap

How much has gigabit speed availability increased over time, and how many US households still don’t have access to broadband internet?
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Addressing Gaps in Broadband Infrastructure Availability and Service Adoption

The digital divide is both an availability problem and an adoption problem. Approximately 12M households do not have access to 25/3 Mbps broadband service, and about 30M do not subscribe
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Credential Sharing Mitigation Strategies

How can streaming video providers reduce credential sharing without negatively impacting customer experience?
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Rolling out FTTP: The B2B Business Case for GPON

In this blog article, we look at the technology and market developments that are making GPON-based products suitable alternatives to Ethernet-based network designs for the enterprise market.
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Product Agility and Innovation: Supporting B2B Product Transformation for CSPs

In this first of the Product Insights series, we’ve taken our learnings from engagements with some of the leading CSP brands across the globe to create new ways of tackling
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Notre bilan de fin d’année 2020 et nos prédictions pour 2021

Dans notre lettre de fin d'année, nous examinons l’année 2020 dans le secteur des télécommunications, des médias et des technologies, évaluons nos prédictions passées et essayons d'en faire de nouvelles
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2020 Year-End Review and Industry Predictions for 2021

In our year-end review, we look at 2020 through the lens of the telecoms, media, and technology industries, evaluate our past predictions, and attempt to make new ones for 2021.
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Is It Too Late to End Video Streaming Credential Sharing?

Sharing account credentials for video streaming services has become the norm for many people today. How did password sharing become socially acceptable, what does this mean for video providers’ business
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The Threat of Credential Sharing & Theft

This guide includes findings from a recent survey on the motivations behind password sharing, the cost of credential sharing to your business, and the actions you can take to stop
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The Importance of Maintaining an Up-to-Date MDU Database

Multi-Dwelling Units (MDUs) represent valuable pockets of concentrated opportunity for ISPs. The most successful ISPs recognize this, and have accurate and up-to-date data on the locations, sizes, and characteristics of
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Why Geo-Blocking Fails and What Service Providers Can Do About It

Content service providers have put in place measures to restrict access to content by geography. However, users are getting around these barriers to access content that is not available in
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Better Together: Big Data and Custom Market Research

The last decade has seen an incredible ascent of big data analytics to drive business decisions. However, when big data analytics is combined with custom market research, the insights that
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2019 Year-End Review and Industry Predictions for 2020

As we close out the decade, there’s much to reflect on. The telecoms, media, and technology (TMT) industries have driven substantial innovation that changed everything from the way businesses solve
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Fighting against Digital Piracy in the Streaming Age

With competition intensifying in video streaming, content owners and providers need to be on top of their security measures more than ever before to protect against content piracy. In this
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Video Watermarking and the Battle against Piracy

Digital video watermark technology is increasingly used by content owners and service providers to protect their content from illegitimate distribution. In this blog post, we discuss applications for watermark technology
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Lessons from the Field: Rolling out FTTx

In this blog post, Jaume Fornos shares operator insights from his FTTx rollout panel discussion at Gigabit Access 2019 including fibre developments, learnings, and success factors.
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8 Steps to Power Your Network Virtualization Journey

Based on findings from our network virtualization survey, here are eight recommendations that would help your SDN and NFV projects.
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How Does Credential Sharing Impact Streaming Video Service Providers?

Streaming video subscription sharing can lead to unexpected business costs, legal issues, and lost revenue opportunities for service providers. In this article, we highlight the five main risks related to
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Content Protection and the Hidden Extended Network of Streaming Video

In the ongoing battle against content piracy, streaming video account sharing adds another dimension to content protection efforts. In this article, we discuss the main types of credential sharing and
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How Consumers Watch Streaming Video for Free

Sharing passwords for streaming video subscriptions isn’t a new issue, but how common is it? We recently conducted a survey to see how today’s consumers access streaming video content and
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Using Data Science to Change Subscriber Strategies and Enhance Customer Experience

For many service providers, the way to prevent illegitimate account sharing and fraud is to employ highly restrictive access barriers. However, these tactics may prove impractical, worsen the customer experience,
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How to Plan for Network Transformation

All communications infrastructure has a limited life span. Restructuring and migrating networks are essential to network operations. “Network transformation” – changes that include decommissioning and customer migration – is a
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The Role of Process Mining in Digital Transformation: Part 2

The key distinction of Process Mining is its flexibility. In Part 2 of our two-part series, we discuss three specific use cases in digital transformation for telecom companies.
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The Role of Process Mining in Digital Transformation: Part 1

Process Mining is an emerging process improvement technique that organizations are adopting to drive their digital transformation efforts. How can telecom companies use it and does it replace traditional Business
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How Telecom Companies Can Select Network Analytics Use Cases

Having established the possibilities of using network data and artificial intelligence in Part 1 of our series on network analytics, in Part 2, we define a framework that telecom companies
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How Consumers Access Streaming Video: The Risks of Credential Sharing

A survey report on how viewers access OTT video and attitudes towards credential sharing, and what CSPs can do to curb password sharing abuse and fraud.
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Taming the Wild West of Wi-Fi: The Home Frontier

With consumers increasingly looking to outside support to solve their home connection issues, internet service providers are well-positioned to take the lead on Wi-Fi. The consumer home, however, is a
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Using Analytics to Drive Indirect Sales

How to use data sources and performance metrics to track, benchmark, and improve effectiveness across and within indirect sales channels for CSPs.
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Unlocking the Power of Network Data through Analytics and Artificial Intelligence

Much of what consumers experience of artificial intelligence (AI) has been focused on front-end customer use cases. But AI has the potential for so much more. This first of a
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3 Considerations to Drive Indirect Sales with Sales Analytics

Service providers invest substantial resources to attract new customer leads across a range of marketing channels. Yet too frequently, customers are lost for avoidable reasons. However, this can be mitigated
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The Real Impact of Roam Like at Home on MVNOs

Nearly a year after the EU’s Roam Like at Home regulation took effect, operators share their experiences and views with Michael Dargue during a panel discussion at MVNOs World Congress
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Why Is the Cost of FTTH Not Falling Faster? Five Things That Don’t Follow Moore’s Law

We look at reasons why the costs of building fibre-to-the-home (FTTH) remain high compared to other technology investments.
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Streaming Video Credential Sharing: How Service Providers Can Identify and Stop Unwanted Password Sharing

Up until now, consumers have shared their account passwords to streaming video services with little or no impunity. That era may soon be over, with Pay TV and OTT markets
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Win-Back Opportunity: 3 Steps for Success for the Enterprise Market

Enterprise, or business customer, churn can significantly impact a service provider’s business. Rather than trying to gain new customers to make up for this lost revenue, service providers can employ
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CSP Strategies to Reduce Business Risk in Fiber Deployment

Fiber networks require huge upfront investment and have a payback period of many years. The business cases that support these investments always contain a degree of risk – most noticeably
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Network Virtualization: Implications for Cost Accounting

As CSPs deploy network virtualization, cost accounting will become more difficult. This post looks at why accurate cost attribution is essential in the telecoms sector and explores NFV-specific accounting challenges.
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Service Provider Data Quality in Business Connectivity Market Reviews

Network inventory and CRM systems should be an excellent source of information for regulatory authorities in a review of the business connectivity market. However, in practice, service provider data quality
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Dealing with Transformation in a Virtualized World

Communication Service Providers (CSPs) are under pressure to embrace network virtualization. But, the technology is still in its relative infancy, and deployment has proven to be more difficult than expected.
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The Future of Networks: Dealing with Transformation in a Virtualized World

A survey report with insights into the state of NFV/SDN deployment and the challenges of network virtualization in the telecoms industry. Produced in collaboration with the Broadband Forum, this report
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A Business Guide to Fiber Network Expansion

Network planning is a complex challenge for Communication Service Providers and other organizations involved in network expansion. This guide outlines best practices for network planners, and discusses key considerations that
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The Future of Broadcast Cardless Security – Revisited

A survey report about how changes in piracy and technology are affecting the implementation of conditional access systems (CAS) in the one-way broadcast network.
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Monitoring and Mitigating Early-Life Churn

Early-life churn often accounts for ten to fifteen percent of all customer losses – we look at the reasons why customers leave and how service providers can address the underlying
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Product Development Strategy: Internal Process Improvement

How business self-reflection aids in aligning long-term strategic priorities with continual business development for product-driven businesses.
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4 Ways Pay TV and SVOD Are Converging

Streaming video on demand and Pay TV players are looking across the fence and deploying strategies that mimic the other's traditional business and operational models. In this article, we consider
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MVNO Performance: Evolution, Business Models, and Optimization

In this presentation, you will receive insights gathered from more than 50 MVNO projects delivered across the world over the last two decades and business advice from our leading strategists.
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Future of Mobile Video: Challenges and Solutions

Our presentation updates on the mobile video market for the broadcasting industry, drawing attention to the implications for broadcasters and service providers. “The Future of Mobile Video: Challenges and Solutions”
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5G New Radio – Emerging Spectrum Bands

The next generation of wireless communications is on the horizon, and the telecoms world is waiting to see exactly at which frequencies 5G will be implemented. Despite some unknowns and
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Take Sales Growth & ROI to the Next Level with Sales Analytics

Once you've harnessed your data and set up performance metrics, what can you do to take your analytics to the next level? In this article, we look at three examples
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SD-WAN and the Need for a Targeted Sales Strategy

Since our last insight on SD-WAN strategy for telecom providers, many top-tier service providers have launched SD-WAN products and are positioning their offers in the marketplace to grow sales across
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The Service Provider’s Guide to Analytics-Driven Sales Growth

This eBook shows how telecoms providers can use advanced sales & marketing analytics to maximize opportunities and build long-lasting customer relationships.
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The Future of Mobile Video

Cartesian's mobile video report, in collaboration with Mobile World Live, provides an in-depth analysis into current and future trends of smartphone video consumption – currently the biggest traffic driver on
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25 Years – A Retrospective on Innovation in the TMT Sector

Review a quarter century of innovation in the telecoms, media, and technology sector through the eyes of industry experts. Get all the articles in one eBook.
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Controlling Content Access in a Borderless (Internet) World

This article delves into the challenges that content owners and distributors are facing to meet their licensing and distribution agreements and what can be done about it. Discusses geo-detection, geo-circumvention,
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Planning for Network Transformation – Best Practices for Success

What are the true measures of the success of a network transformation? The answer is that there are many, and they all must be addressed as operators develop their network
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Why Over-the-Top Video Providers Aren’t Concerned with Churn – and Why They Should Be

Over-the-top (“OTT”) video providers today downplay the fact that their customers churn at far higher rates than traditional service providers. While OTT video has some important differences from traditional Pay-TV,
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Retaining Customers through SDH Network Platform Transition

While carriers would prefer to deploy scarce resources in support of fast-growing Ethernet-based services, they find that tackling the challenge of SDH/SONET obsolescence and transitioning to new platforms is riddled
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Customer Migration in Switch Decommissioning Projects

This article delves into approaches to TDM switch migration including the customer pre-migration activations in decommissioning projects.
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Developing Network Cost Models

Cartesian develops fixed and mobile network cost models to support business cases and investment decisions. Regulatory agencies also call on us to develop and audit the models that underpin charge
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Understanding the Quad-Play Business Model

Service providers continue to invest heavily to build quad-play bundles, many with high hopes for lower churn and better margins. The value of these bundles to customers and service providers
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MVNE Strategies in a Crowded Market

The MVNE market is crowded. Many firms – from large-scale vendors and system integrators to specialist and niche players – have entered the market to serve the needs of MNOs
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