In a world where gigabit broadband and 4K TV are increasingly common, customer expectations on service quality have also intensified. Service providers must keep pace with rising expectations to avoid customer dissatisfaction and churn. Achieving this goal requires detailed insight into network performance, especially within the customer’s home.
Delivering outstanding Quality of Experience
Cartesian works with telecom and video service providers to assure network performance and quality of experience. We support the full product lifecycle, from vendor selection and procurement through to in-life testing and analytics.
Our technical services portfolio includes:
- Wi-Fi performance testing
- Network performance testing
- Video Quality of Experience analysis
- Instrumentation and analytics for deployed devices
- CPE and STB device evaluation and type approval
By delivering the best quality experience, our clients reduce support calls, increase customer loyalty and reduce churn.
How we help
Cartesian supports clients to deliver the best quality experience by helping them select the best technology and optimize network performance. Our expert team has been testing telecom and video platform equipment for decades. We know how to test equipment, which metrics matter, and what service providers can do to improve their QoE.
Our test facilities include dedicated test houses that our team uses to recreate the home environment and evaluate CPE and STB in real-world conditions.
Examples of our work
- By analyzing live telemetry data for Pay TV provider, we identified performance issues and improved their customer experience
- Using empirical testing at our dedicated test houses, we compared the Wi-Fi performance of CPE to help a major ISP select its supplier
- To assure the customer experience on a new Out-of-Home WiFi service, we field-tested the hotspot performance in preparation for the launch
- For a leading residential service provider, we developed a Wi-Fi Performance Certification process to evaluate customer routers and STBs
- Experts in telecoms networks and end-to-end video platforms
- Flexible approach, tailored precisely to your needs
- Trusted to deliver high-quality, independent, expert advice
- Engineering and data analytics skills under one roof