Total Telecom Congress 2021

An in-person event being held at the Business Design Centre in London

Click here for the conference’s website

Day 1 – October 26, 14:20 BST
Personalisation is key to enhancing CX

Panel moderated by Scott Appleton, Engagement Manager

  • Personalising customer experience through innovative uses of data
  • The importance of knowing your customer
  • The role of predictive analytics in your CX strategy
  • Privacy considerations
Day 1 – October 26, 14:20 BST
Building a company culture that is future-ready

Panel moderated by Dave Davies, Vice President

  • How can telcos change their business culture to enable innovation in the digital age?
  • Learning from digital-first organisations
  • Fostering the right skills in your workforce
Day 2 – October 27, 11:20 BST
Exploring the edge computing ecosystem

Panel moderated by Michael Dargue, Vice President

  • How can telcos justify MEC investments?
  • Key players and partners in edge ecosystems