Multiscreen & OTT Part 3 – WiFi & Multiscreen: Home truths

Via Digital TV Europe – 25 July 2018 – Whole-home connectivity presents both a challenge and an opportunity to service providers. It is a clear pain point for the customer but it is technically difficult to solve and risks creating a huge support challenge.

WiFi & Multiscreen: Home truths

Via Digital TV Europe – 25 July 2018 – Whole-home connectivity presents both a challenge and an opportunity to service providers. It is a clear pain point for the customer but it is technically difficult to solve and risks creating a huge support challenge.

Broadband networks have improved dramatically to the point where service providers can almost guarantee a certain level of connectivity to the home…

Inside the home, though there’s a different story. WiFi has evolved from an amenity to an expected utility. It has become an enabling platform for a growing number of smart home products and systems. WiFi connectivity is an important part of life at home – but in most cases it is not fit for purpose and it is the service provider that gets the blame…

Graham Harvey, Head of WiFi Services, Cartesian: “Maximising whole-home connectivity in the future will depend on changing the relationship between the service provider and customer.”

> Continue reading on Digital TV Europe (PDF)