Streaming Video Credential Sharing Detection & Prevention Services

Cartesian provides end-to-end credential sharing detection and prevention services.

We help you:

• Analyze user behavior to quantify the extent of credential sharing and streaming video theft
• Monitor credential sharing behavior and trends over time
• Develop policies to prevent unwanted activity
• Convert credential borrowers into customers

A Growing Problem: Unwanted Credential Sharing & Theft

How many people are stealing your video service? Most streaming video businesses cannot answer this question. More viewers than ever are watching video content online, across a range of platforms and devices. In many cases, viewers can access valuable video content without purchasing their own subscription, using borrowed or stolen credentials (i.e. passwords) to bypass traditional access restrictions.

> Read our latest guide: "The Threat of Credential Sharing & Theft"

> Read our 2019 survey report: "How Consumers Access Streaming Video: The Risks of Credential Sharing"

For distributors of streaming video content, credential sharing (a.k.a. password sharing) is any activity that involves a non-subscriber using a subscriber’s pin or code to access exclusive video content outside the subscriber's household. This password sharing activity has become an increasing problem for the Pay TV and OTT video industry.

Because instances of credential sharing can range from authorized casual sharing among family or household members to outright fraud, identifying the extent of the activity and the impact on your business not only requires reliable tools to catch these instances at the right time, but also insight into changing user behavior.

  • How much credential sharing activity is happening among your subscribers?
  • What is the impact of this activity to your business – both infrastructure costs and missed revenue opportunity?
  • Does the activity threaten stability of your network infrastructure?
  • How does unauthorized content viewing affect your content distribution agreements?

By combining data science with intelligent tools, we help you answer these questions and more so that you can take targeted actions.

Protect Your Streaming Video Content and Service

Cartesian has extensive experience working with major content distributors to identify and prevent unwanted credential sharing activity on their platforms.

Our service supports:

  • Identification & Analysis of Credential Sharing Accounts
  • Ongoing Monitoring & Reporting
  • Mitigation Policy & Strategy Development


Benefits of Working with Cartesian

Gain quick understanding on the level of credential sharing behavior

Using our proprietary fraud scoring methodology, based on stream-level viewing patterns and geo-spatial clustering algorithms, we can rapidly quantify and understand the true extent of credential sharing behavior.

Reliably monitor potential credential sharing activity

Models developed are deployed on an operational basis and are used to regularly score accounts and take targeted effective actions on those clearly engaging in credential sharing activity.

Choose the response that works for your company

We work collaboratively with internal teams to A/B test and measure the impact of actions, before choosing which ones to implement as regular campaigns. Potential actions include both mitigation and upsell campaigns, dependent upon the nature of credential sharing activity identified on a platform.

Ensure a return on your investment

We provide regular operational reporting on both overall credential sharing activity and the impact of regular actions. This provides content distributors the ability to examine the revenue/cost impact of credential sharing management activity, in addition to demonstrating the success of proactive actions to content owners for audit purposes.

Solution Platform Features

We have the leading platform to screen streaming video usage data and identify accounts that are engaged in credential sharing or have been victims of credential theft.

Cartesian's Streaming Video Credential Sharing Detection & Prevention Solution:

  • Integrates with existing TV Everywhere and OTT platforms.
  • Screens for all relevant credential sharing and theft patterns, leveraging proprietary and industry-leading clustering and geospatial dispersion algorithms.
  • Provides lists of accounts that have been compromised and an ongoing platform-wide health check.