In today’s market, the need for businesses to use new technology for competitive advantage is paramount, and the day-to-day operations of the organization need to keep up with this fast-paced and ever changing environment.
Cartesian are specialists in 360-degree business assurance. Our unique approach and experience will help keep you in control of the revenues, costs and margins of your business in a market where profitability is under constant threat.
Business Assurance Service and Solutions
A Holistic Approach to Business Assurance
Clients choose us because we bring a holistic approach to Business Assurance built on a core foundation of finance, process, IT and network knowledge. Where relevant, Cartesian uses the industry standard eTOM framework to ensure best practice process reviews.
Cartesian has significant experience in delivering third party OSS and BSS systems, which gives us a unique insight into this complex landscape – which translates into deep subject-matter expertise and the ability to continuously improve the platforms we are operating.
Our consultants have more than 25 years of hands on experience across the globe, running billing operations, driving improved billing quality, accuracy and timeliness. Additionally, Cartesian was the founding organization behind the Risk and Assurance Group.
With many of our executive team coming from a business assurance background, Cartesian puts a premium on assuring our customers’ billing chain. We provide 360-degree assurance from control recommendations all the way to providing tools to automate those controls. By combining our delivery, support and assurance expertise, Cartesian provides a broader, more expansive understanding of customer needs. Our experience qualifies us to provide a true end-to-end solution.
Cartesian’s experience in business assurance ranges from providing high level professional consultancy, detailed process and data analysis, effective and efficient recommendations and solution implementation. Our Business Assurance Services and Solutions fall into the following areas:
- Business Assurance Discovery: Gap Analysis and Risk Assessments
- Business Assurance 360-degree Control Framework
- Tactical Forensic Audits & Leakage Root Cause Analysis
- Business Assurance Analytics and Solutions
<Scroll> to learn more about each area or contact us now to ask about your Business Assurance needs
Business Assurance Discovery: Gap Analysis and Risk Assessments
Cartesian’s Business Assurance Discovery engagements provide a risk based accelerated assessment of a client’s current or ‘to-be’ process and/or control environment that is used to develop a prioritized action plan.
A typical gap analysis is driven by aligning to the organization’s high level network/system architecture and operating model. Cartesian’s in depth knowledge of the end to end revenue management chain ensures that analysis can either be focused on particular areas of concern or a broader assessment can take place across the entire chain in order to provide recommendations for business assurance control coverage and process improvements. Clients choose Cartesian due to our clear approach; from identifying and engaging with key stakeholders at the start of the project, to conducting interviews, obtaining and reviewing documentation, and finally presenting prioritized recommendations.
The following areas of the revenue management chain can be analysed during one of our Business Assurance Discovery engagements:
- Product & Offer Management
- Order Management & Provisioning
- Network Usage, Collection & Mediation
- Bill Production & Dispatch
- Receivables Management
- 3rd Party & Settlements Management
- Customer Management
Business Assurance Control Framework
Cartesian’s Control Framework engagements typically fall into two offerings: Business Assurance Control Framework Design and Business Assurance Control Framework Review.
Using our extensive knowledge of the revenue, cost and margin value chains, we overlay best practice in business assurance controls to create or update your control framework to ensure the complete business integrity is maintained.
The Business Assurance Control Framework Design is delivered by undertaking a complete analysis of the products and services to understand the financial models. This is then backed up with a comprehensive risk assessment on the revenue and cost delivery processes and BSS/OSS systems that support them. The output from this engagement is a fully documented control framework, systems assessment and risk profile which creates a set of priorities for the business to address.
Any framework, once implemented, should be refreshed and updated to ensure it remains in line with the business strategy and operational model. The Business Assurance Control Framework Review is undertaken by analyzing the effectiveness of the existing controls against the evolving business model. The output is a revised framework with a risk assessment against the supporting systems and processes and an action plan needed to stay “fresh and relevant”
By implementing and maintaining a comprehensive control framework over the revenue, cost and margin processes and systems will ensure the business retains complete assurance over the financial integrity, improves customer satisfaction, reduces churn and improves brand image.
Tactical Forensic Audits & Leakage Root Cause Analysis
A common first step in a Cartesian Business Assurance engagement is to conduct a detailed technical data audit in a specific area.
This could be triggered by a need:
- To perform an initial assessment and analysis for a control where none previously existed;
- To provide a tactical check that everything is working before the launch of a new service;
- To explain observed anomalies in operational data; or
- To investigate suspected revenue leakages or inflated costs based on anecdotal evidence or suspect data.
Cartesian will first conduct a detailed analysis of the area under audit. Our OSS/BSS subject matter experts will conduct interviews with system and process owners, and from experience know the right questions to ask to elicit details of existing controls and business rules, many of which may solely reside in the heads of an operator’s staff.
We combine these learnings with our deep knowledge of likely (and not so likely!) causes of problems to develop hypotheses for potential issues, and, using our technical know-how in extracting, decoding, profiling and reconciling high volumes of data, often in proprietary formats, construct several analyses and visualizations to validate these theories and quantify any inconsistencies. Using our Ascertain toolset and our secure Managed Cloud secure hosting environment, we can rapidly conduct a full audit of your data – which could be measured in Gigabytes - to identify and quantify revenue leakages and avoidable costs, in a way that is easily productionized to make the control permanent.
In short, Cartesian’s expertise in systems, processes and data reconciliation will rapidly identify any revenue and cost leakages and allow remedial action to be taken, either as a one-off or as part of a structure rollout program of assurance controls.
Business Assurance Analytics and Solution Implementation
In the dynamic environment of a contemporary operator, where new services and products are being launched all the time, it is essential that an efficient assurance team uses automation where possible to monitor systems and data flows to alleviate resources from manual checks and free their time for investigatory and analysis work.
Cartesian’s award-winning Ascertain® Business Assurance suite contains nearly 20 years’ worth of experience of building automated controls over fixed line, mobile, data and media services.
Ascertain assurance modules include:
- Usage Monitor: Verification of flow of usage records through the revenue chain, and identification of anomalous patterns
- Inter-System Reconciliation: Reconciliation of subscription and transactional data between systems
- Test Event Management: Manufacture of realistic event usage to simulate scenarios and verify correct processing and pricing
- Matcher: Event reconciliation and comparison between multiple sources for completeness, consistency and margin validation
- Rater: High volume event rerating for tariff validation
- Issue Management: Automated alarming, issue generation and workflow management
These modules may be deployed individually or as part of a consolidated assurance platform, with unified user access and summary dashboards that cover status and performance of the entire business.
Cartesian’s recommended deployment model is as a managed service, hosted within our secure Managed Cloud service delivery platform. Not only does this allow rapid establishment of a rich set of controls, but leaves the burdens of operational management of system in the hands of Cartesian subject matter experts so that an operator’s staff can focus on their primary function of finding leakages.