Jim Serafin TEST TEST

Jim is responsible for operational oversight across all divisions of Cartesian. He also directly leads all North American operations.

Jim’s information technology services career began in the 1980’s as a senior technology engineer at EDS, servicing large systems development efforts at large telecom clients. After spending 9 years progressing from senior technology leadership into account executive leadership at EDS, Jim founded the technology services firm Emerald Solutions in 1997 and grew it to over 100 employees in 3 years before selling the business (2001) to the private equity backed technology firm SBI Holdings, Inc. He integrated the firm into SBI Holdings and was CEO and President of the Corporate Performance Management and Integrated Marketing divisions of the company. While there, Jim led the acquisition and integration of over 20 public and private firms into the enterprise and built the eventual business into a $200M entity from 2001 to 2006. In 2007, Jim sold the Corporate Performance Management division to another services firm, Enterpulse, and was named President and Chief Operating Officer from 2006-2008. He was responsible for sales, marketing, and operations across the US. The firm concentrated on delivering large-scale CRM initiatives, large data stores programs, and ERP solutions across multiple industries, and was a key strategic partner for such firms as Oracle and Interwoven in these domain spaces. Growth was achieved across a diverse F1000 suite of businesses concentrated in the US. The firm was sold to an offshore technology firm looking to establish a US-based presence in 2008.

After leaving Enterpulse, Jim founded and operated multiple diverse enterprises, leveraging his technology background expertise and M&A experience. In 2008, Jim founded a fuels distribution business concentrated on the East Coast and focused on “wet” and “dry” delivery services. Simultaneously, he founded and operated a building maintenance and electrical services firm providing life cycle build, repair, and maintenance services for the imbedded infrastructure of large multi-state companies. The company services diverse clients such as Ahold USA (Giant Markets Division), Weiss Markets,  Raymour&Flanigan (commercial real estate and retail divisions), and Sheetz MiniMarkets (over 500 gas stations located in 5 states). After exiting his partnership in these firms in 2016 to join Cartesian, the companies continue to operate and grow as independent private firms.

Jim graduated with Honors from Villanova University (Mathematics) and Lehigh University (Mathematics).

Jim Serafin

Jim is responsible for operational oversight across all divisions of Cartesian. He also directly leads all North American operations.

Jim’s information technology services career began in the 1980’s as a senior technology engineer at EDS, servicing large systems development efforts at large telecom clients. After spending 9 years progressing from senior technology leadership into account executive leadership at EDS, Jim founded the technology services firm Emerald Solutions in 1997 and grew it to over 100 employees in 3 years before selling the business (2001) to the private equity backed technology firm SBI Holdings, Inc. He integrated the firm into SBI Holdings and was CEO and President of the Corporate Performance Management and Integrated Marketing divisions of the company. While there, Jim led the acquisition and integration of over 20 public and private firms into the enterprise and built the eventual business into a $200M entity from 2001 to 2006. In 2007, Jim sold the Corporate Performance Management division to another services firm, Enterpulse, and was named President and Chief Operating Officer from 2006-2008. He was responsible for sales, marketing, and operations across the US. The firm concentrated on delivering large-scale CRM initiatives, large data stores programs, and ERP solutions across multiple industries, and was a key strategic partner for such firms as Oracle and Interwoven in these domain spaces. Growth was achieved across a diverse F1000 suite of businesses concentrated in the US. The firm was sold to an offshore technology firm looking to establish a US-based presence in 2008.

After leaving Enterpulse, Jim founded and operated multiple diverse enterprises, leveraging his technology background expertise and M&A experience. In 2008, Jim founded a fuels distribution business concentrated on the East Coast and focused on “wet” and “dry” delivery services. Simultaneously, he founded and operated a building maintenance and electrical services firm providing life cycle build, repair, and maintenance services for the imbedded infrastructure of large multi-state companies. The company services diverse clients such as Ahold USA (Giant Markets Division), Weiss Markets,  Raymour&Flanigan (commercial real estate and retail divisions), and Sheetz MiniMarkets (over 500 gas stations located in 5 states). After exiting his partnership in these firms in 2016 to join Cartesian, the companies continue to operate and grow as independent private firms.

Jim graduated with Honors from Villanova University (Mathematics) and Lehigh University (Mathematics).

Chris Quintin

Chris is responsible for client delivery, management, and business development for Cartesian EMEA. He is a relationship-focused leader and a key member of the EMEA executive team.

Chris has over 20 years of experience in the telco, media, and video sectors, working in senior delivery, leadership, consultancy, and commercial roles for some of the world’s largest global telecoms and media organizations. Chris’ experience of working on ‘both sides of the fence’ has facilitated his unique ability to empathize with client challenges and rapidly define tailored solutions which are focused on solving client needs pragmatically and efficiently.

Contact Chris to learn how Cartesian can help.

Roger Peden

Roger is responsible for the ongoing development and support of the ever-increasing Ascertain® customer base.

In addition to managing and supporting activities for Ascertain®, Roger leads enhancement and development projects and manages the Customer Technical Services group. He brings over seventeen year’s experience in IT and the telecommunications industry to Cartesian, and is a resident expert in the broad spectrum of Ascertain® solutions.

Having worked eight years for Logica and two years for a UK mobile operator, Roger has gained considerable experience with implementing and supporting billing and provisioning systems for mobile, fixed line and satellite operators’ in the European, North and South American, and Pacific Rim markets.

Contact Roger

Craig Sambridge

Craig leads the Research and Development team at Cartesian and is responsible for design, development and management of our software solutions including Ascertain®.

Coming from a software engineering background, initially developing wholesale rating systems for the telecommunications market back in 1996, Craig brings to the team proven management expertise and industry knowledge with a strong customer centric focus in addition to his detailed technical knowledge of the software development process and extensive knowledge of UNIX platforms.

During his time at Cartesian, Craig has also spent many years designing and leading software and integration projects for our customers and taken on a number of additional roles, including OSS and BSS consulting, as well as technical product management of our software.

Craig holds a degree in Computer Science B.Sc. (Hons) from the University of Hertfordshire in England.

Contact Craig

Joanna Cline

Joanna leads Cartesian’s Human Resources and Recruiting teams.

She is responsible for all aspects of Human Resources in North America, including payroll, benefits, compliance and recruiting. In addition, she manages the human resources and recruiting functions for EMEA.

Prior to starting at Cartesian in 2001, she was a Human Resources Specialist for SYSCO where she was in charge of sales and administration recruiting, commission payroll and human resources-related project management. She also worked with the Employee Relations team at State Farm’s corporate headquarters in Bloomington, IL.

Joanna graduated with honors from Missouri State University with a Bachelor of Science degree in Psychology and Human Resources Management followed by earning a Master of Science degree in Industrial/Organizational Psychology from Illinois State University.

Ron Angner, PhD

Ron leads the Sales Support & Delivery team at Cartesian. In this capacity, he serves as General Manager of the Cartesian OSS/BSS practice and is Cartesian’s senior Operations Executive.

Ron has over 25 years of experience in the telecommunications industry and possesses hands-on operational and management experience in nearly every discipline within the industry including, strategy, marketing, network planning, product/service design and implementation, customer premises equipment servicing strategy, billing and customer care.

Prior to Cartesian, Ron held executive and director-level positions at Lucent, Bell Labs, AT&T and CSG Systems, and was managing director for several international operations in Europe. During Ron’s tenure at Bell Labs, he gained significant experience in the specification, design, development, and deployment of OSS/BSS platforms. He was also managing director for several international operations in Europe. At AT&T, Ron served as AT&T’s Chief Architect for the Long Distance and Special/Services networks.

These experiences have led Ron to success at Cartesian where he has managed the development of the Cartesian MVNE platform, including the OSS/BSS architecture, partner interfaces and the control framework and dashboards; led an OSS/BSS integration for two leading competitive local exchange carriers (CLECs); and managed multiple revenue assurance engagements.

Ron received his PhD in Engineering, as well as an MSEE, from Columbia University. He also holds a BSEE from Drexel University.

Contact Ron

Alistair Crook

Alistair is responsible for client delivery, account management, and business development for the video, media, and Wi-Fi teams. They provide consultancy, testing, and technical services to media and broadcast service providers within EMEA.

Alistair has many years of experience in the media and video sectors in senior management positions, working with executive-level stakeholders to develop strategy, governance, and structure across operational and technical departments. Managing service and business operations for both suppliers and operators over the years has facilitated his ability to empathize with client challenges and define tailored solutions that solve their needs.

Contact Alistair

Michael Dargue

Michael leads strategy and regulatory engagements for service providers, network operators, equipment vendors, and regulatory authorities.

He has over 20 years of experience in the telecoms sector including 12 years in industry. Specific areas of expertise include telecoms sector regulation and policy development, network economics, enterprise services, wholesale and interconnect. Michael has advised clients on opportunity sizing, entry option analysis, proposition development, and go-to-market planning.

Michael’s regulatory work includes:

  • BU-LRIC cost modelling for fixed and mobile termination rate setting
  • Assessing the methodologies used for cost attribution in regulatory accounting
  • Developing businesses cases to support applications for state funding
  • Impact assessment of new technologies and regulatory policies
  • Researching the consumer impact of technology and market change
  • Socioeconomic cost-benefit analysis of telecoms investment

Prior to Cartesian, Michael led an international team at Colt Telecom with responsibility for network strategy, network planning, and product development. He received his Bachelor of Engineering degree from the University of Bristol and is a Chartered Engineer and Member of the IET.

Speaking engagements:

  • Offloading Assets: Vendors as Network Owners – TelecomFinance Conference (Jan. 2013)
  • Understanding the Essentials: The processes behind launching a full, light, or assisted MVNO – MVNOs Industry Summit Asia (Oct. 2012)
  • Reprogrammable SIMs: Introduction and Implications for Roaming – Informa Telecoms & Media Mobile Roaming World Summit (Nov. 2012)
  • Segmentation Impact of Current Telecom Market Trends – Customer Segmentation and Intelligence Conference (Oct. 2011)

Contact Michael

David Davies

David is Vice President, Telco Delivery within Management Consulting and leads Cartesian’s Enterprise practice. David helps service providers manage their large customers, driving efficiency, customer experience, and profitability.

He is a seasoned consulting professional with 18 years’ experience within the telecoms sector including 6 years working within industry. David’s focus is on successful enterprise delivery and helps service providers navigate the complexities that large customers present. Latterly, David works with operators in the creation and delivery of their Unified Communication strategy, bringing a wealth of experience in programme delivery across the customer lifecycle.

Prior to joining Cartesian, David worked as a Consultant for PwC Management Consultancy Services as well as managed the development of the billing platform used in the launch of Three. He received his BSc in Mathematics, Operational Research, Statistics and Economics from the University of Warwick.

Contact David

Rick Gasloli

Rick is responsible for identifying and developing business/partnership opportunities, and the capabilities needed to support them at Cartesian.

His primary focus is on North American MSO/Cable operators, but he is also exploring other markets where Cartesian’s ability to solve complex problems can be leveraged.

Rick brings to Cartesian over 30 years of technology-focused leadership experience. He has a proven track record of delivering profitable growth and superior financial results through end-to-end leadership of business initiatives ranging from strategy formulation through to successful launch, implementation, and sustaining operations.

Rick spent sixteen years at Comcast Cable before joining the Cartesian team.  His first responsibility was designing and deploying the cable modem infrastructure needed to support the launch of High-Speed Internet. Over his career, Rick played integral roles supporting Comcast’s phenomenal growth by executing engineering plans, supporting numerous product deployments, integrating new and acquired technology, facilitating organization change, and leading teams in the successful execution of initiatives.  Prior to Comcast, Rick held technology leadership positions in the oil/gas, automotive, and health care industries.

Contact Rick

Graham Harvey

As Head of Wi-Fi services at Cartesian, Graham is responsible for overall delivery of our Wi-Fi services, manages our relationship with Wi-Fi partners, and works with our business development team for sales activities.

Graham spent his early career as a software engineer and software team leader, firstly in radar research but predominantly in TV broadcast automation.

Subsequently, Graham has held numerous management roles: project management, software development management, product management, support management, third-party management, and customer relationship management.

Prior to his current role, Graham was deployed at Virgin Media for three years during which he managed the software and hardware testing of the Hub, Super Hub and Super Hub 2 products.

Graham holds a BSc (Hons) in Electronic and Electrical Engineering, University of Birmingham in the UK and is a member of the IET.

Contact Graham

Samuel Kornstein, CFA

Sam is a Vice President in Cartesian’s Boston office, with responsibilities for client development and engagement management.

He brings nearly ten years of experience advising clients on a broad range of strategic initiatives. He has worked with clients on topics including corporate strategy, product strategy, growth strategy, market analysis, data analysis and visualization, and predictive analytics.

Sam’s project expertise includes:

  • Customer data analytics and customer lifecycle management programs
  • Market strategy development and assessment
  • Growth opportunity identification and operationalization
  • Big data and analytics management
  • Video and content-delivery business models
  • Network investment strategy and cost modelling
  • Regulatory policy assessment and development

Sam received his MBA from the MIT Sloan School of Management and his Bachelor of Science degree with Honors from the Boston University School of Management.

Contact Sam via email

Via phone: +1 617 999-1121

Mei Lam

Mei is responsible for client delivery, account management, and business development for the Content Security Team.

Her team provides testing, security auditing, investigatory, and consultancy services to clients in the Media and Entertainment Industry. She works with content owners and video service providers to ensure content is secure and revenue is protected.

Her project expertise includes:

  • Anti-piracy Investigations
  • Vulnerability Assessments
  • Geo-blocking Circumvention Testing
  • Watermark Robustness Testing
  • Compliance Testing
  • Revenue Protection

Mei received a BSc in Computer Science (Networks) from the University of Hertfordshire.

Contact Mei

Mark Markowitz

Mark is responsible for business development efforts in the Tier 1 telecommunications carrier industry and brings over twenty-five years of experience in IT and consulting to Cartesian.

Prior to joining Cartesian, Mark founded RVA in 2005, which sold more than $29 million in consulting services during the first two years, after which it was acquired by Cartesian. Prior to creating RVA, Mark held several executive positions including Executive Vice President and founder of SBI, President of Emerald Solutions, and Chief Information Officer at EDS, where Mark was responsible for multiple outsourcing projects for large clients. Also, at Claremont Technologies, he was the key executive responsible for taking the company public.

Mark received his Bachelor of Science degree from SUNY and Master of Arts degree from American University. He has also served as the Chairman of Computer Science at Washington International College and taught at American University. Mark is the Chairman of the Yogi Berra Museum & Learning Center in Little Falls, NJ and on the Advisory Board of the Somerset Patriots in Bridgewater, NJ. Along with supporting many charities, Mark is involved with the Joe Torre Safe At Home Foundation.

Contact Mark

Rishi Modha

Rishi is a Principal in Cartesian’s Boston office and is responsible for leading strategy and analytics engagements.

He has extensive experience working with communications and video service providers on strategic initiatives, helping them use data science and analytics to drive effective commercial actions.

His project expertise includes:

  • Content Planning and Investment
  • Customer Experience Improvement
  • Customer Value Management
  • Fraud Reduction
  • Market Research and Analysis
  • Network Planning and Investment
  • Product Development
  • Sales and Marketing Improvement

Rishi received a BSc in Mathematics and Philosophy from the University of Bristol.

Contact Rishi

Vito Morawetz

Vito leads product, technology and infrastructure strategy engagements for service providers and network operators. He has over 25 years of experience in the telecom sector, including 15 years in the industry.

Specific areas of Vito’s expertise include network and operational transformation, supplier selection and management, access and interconnect strategy, network optimisation, identification and delivery of cost reduction opportunities, mergers and acquisitions, and post-merger rationalisation.

Prior to Cartesian, Vito held executive positions in Network Strategy and Operations at Vodafone, Virgin Media, Cable and Wireless, and MCIWorldcom, and was a management consultant at DDV/Logica Consulting, CSMG, and BIS/Nynex.

He received a Degree in International Economics from Bocconi University in Milan.

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Neal Paye

Neal is a Vice President based in Cartesian’s Boston office and a member of the North America Strategy & Analytics team. Neal has 10+ years of strategic advisory experience, including consulting advisory and internal corporate/business strategy roles. His areas of expertise include product and go-to-market strategy, customer experience enhancement, sales & marketing optimization, market & competitive analysis, data analysis & visualization, and commercial due diligence. Neal’s experience spans the TMT ecosystem, including service providers, tech vendors, investors, regulators, and other industry stakeholders.

Neal received his MBA from the MIT Sloan School of Management and his Bachelor of Science degree from Questrom School at Boston University.

Contact Neal

Dale Reynolds

Dale is responsible for the sales and management consulting services of Cartesian’s North American operations.

With over twenty one years of consulting experience supporting telecommunications, manufacturing, retail, financial, and insurance customers, Dale has developed expertise in corporate performance management, Sarbanes-Oxley, revenue assurance, financial management, systems integration, business process re-engineering, and project/program management.

Prior to joining Cartesian, Dale led projects at EDS where he focused on billing, sales, ordering, and financial functions. At EDS he worked with leading telecommunications and utility firms, including AT&T, Verizon Wireless, Philips Lighting, United Water and J. Crew, in engagements involving application development, SAP Basis Administration, application and web hosting, as well as the management of computing environments and LAN/WAN networks.

Since joining Cartesian, Dale has successfully implemented several multi-million dollar engagements and has engaged in the program management of diverse teams across multiple disciplines to ensure that projects are delivered on time and on budget.

Dale is a graduate of Slippery Rock University of Pennsylvania and holds a Bachelor of Science in Accounting and Computer Science.

Contact Dale

Lionel Tranchard

Lionel is a Senior Executive with over 25 years of experience in research, development, system architecture, program management, system engineering, and integration, as well as in the management of complex projects, in the pay television and digital media industries. He is in charge of supervising our Technology Consulting Practice and manages the Paris Cartesian office.

Lionel has wide expertise in the fields of pay-TV, content security, broadcast, IPTV, OTT video services, software applications, and UI/UX. In particular, he has supervised projects for the specification, design, and integration of end-to-end broadcast, IPTV and OTT systems.

Relevant experiences include:

  • Project management for the design, build, and integration of an end-to-end hybrid IPTV/OTT platform offering STB and multi-screen services (meinfernsehen.tv).
  • Defining the system architecture, technical interfaces, end-to-end integration principles, and OSS/BSS interfaces for several TV platform deployments in Europe.
  • Drafting of RFPs, management of RFP processes, and vendor selection for OTT and hybrid TV platforms, including the service back-ends, the content preparation head-ends, the set-top boxes, the interactive applications, and the content security systems.
  • Monitoring and contributing to standardization bodies, in particular in HbbTV with active participation in the specification of Push VOD.
  • Conducting technical studies for various operators.
  • Conducting several security audits for operators or CAS/DRM suppliers.
  • Program management and system integration for the launch of a TV On Demand platform offering VOD and Catch-up TV services.
  • Participation in technical strategy projects for hybrid STB and Gateways.
  • Technical management for the development of the complete software stack of an IPTV STB for a major Telco.
  • Several due diligence on triple-play cable operators and on a leading middleware and conditional access provider.
  • Program management and technical leadership for the launch of a hybrid PVR STB, and the Digital Switch Over of a cable operator in Germany.

Contact Lionel

Don Zurawski

Don works closely with clients to provide insight into organizational improvement and optimization of existing IT and functional activities.

He regularly leads projects for Cartesian involving industry requirement compliance, IT infrastructure assessment, and operating environments. Don is an expert in applying Cartesian’s proprietary methodology, QSA®, which assesses and benchmarks information technology systems against Industry Best Practices. This objective, third party audit enables our clients to demonstrate that they are meeting SLAs, contractual, and legal/regulatory obligations. With over 25 years of senior management and leadership experience with several Tier One communications providers, Don is well versed in Best Practice standards and guidelines that include CobiT, PMI-PMBOK, SEI-CMMI for Software Development, ITIL, and TQM.

Before joining Cartesian, Don was the Director of Sprint’s Virginia Billing Services. In this capacity, he was responsible for the integrity of Sprint’s Data Services and Federal Government FTS billing, including customer service acceptance, transaction processing, invoice verification, user requirements definition and user acceptance testing. Prior to his 15 year career at Sprint, Don worked at MCI managing several key revenue activities including A/R operations and systems management, traffic processing, billing management, and merger and acquisition operations integration.

At Cartesian, Don has built upon his previous successes by leading several major contractual compliance performance and systems audits as well as numerous external benchmark assessments of clients’ Billing, Project Management, SDLC, and IT Refreshment processes.

Don’s efforts have garnered several high profile awards including MCI’s Excellence in Service, Sprint’s President’s Club Award, the Sprint Chairman’s Quality Award and the Missouri Quality Award for performance excellence. Don graduated from the University of Maryland, College Park, with a BS in Business Administration and is a member of the Virginia Chapter of ISACA for IT Governance.

Contact Don