• WiFi training for a Scandinavian Operator’s Customer Service Representatives

    Our client’s situation A Scandinavian operator recognized that a good knowledge of WiFi has become vital in delivering customer service. They sought our help to educate their call centre staff and service technicians on Wi-Fi so that they can provide better service to customers. What we did We developed a two-day training course that we […]

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  • WiFi Performance Certification Testing for a Major European Operator

    Our client’s situation A Tier 1 European operator found that improving the performance of its Wi-Fi CPE across Europe would lead to improved customer satisfaction, and thereby, reduce costs relating to customer complaints and servicing. To help with finding the right new product, the operator wanted a better way to compare rival CPE. Our client […]

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  • Verification of Next Generation Product for a European Cable Operator

    Our client’s situation A European cable operator was preparing to launch their second generation set-top box (STB) and needed to test its level of performance. The test included checking the second generation CPE against the first generation product to ensure no regression in performance. What we did Previously, we had conducted our full WiFi Performance Test […]

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  • Vendor Selection & CPE Performance Testing for a UK Operator

    Our client’s situation An operator needed to decide between two vendors to produce a new router. To help with this decision, the operator wanted an independent evaluation of the CPE (Customer-Premises Equipment) performance. What we did We performed our full WiFi Performance Test Service on early development samples of the operator’s new WiFi gateway, using […]

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  • Security Monitoring – TV Platform Operator

    Security Monitoring - TV Platform Operator

    Our client’s situation A hybrid TV platform operator offering broadcast and on-demand content in their home market required a global approach to content security. The operator engaged Cartesian for a holistic approach to IT and content security. What we did We designed and implemented a security monitoring system that covered Threat Intelligence Monitoring, IT systems […]

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