• Using Data Science to Change Subscriber Strategies and Enhance Customer Experience

    For many service providers, the way to prevent illegitimate account sharing and fraud is to employ highly-restrictive access barriers. However, these tactics may prove impractical, worsen the customer experience, and prove less competitive compared to others. In this article, we look at an alternative approach to solving the credential sharing problem.

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  • How to Plan for Network Transformation

    All communications infrastructure has a limited life span. Restructuring and migrating networks are essential to network operations. “Network transformation” – changes that include decommissioning and customer migration – is a complex process that has many phases and touches many departments in the network operator. In this article, examine the major issues operators face when undertaking network transformation projects and get insights for a best practices approach.

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  • The Role of Process Mining in Digital Transformation: Part 2

    The key distinction of Process Mining is its flexibility. In Part 2 of our two-part series, we discuss three specific use cases in digital transformation for telecom companies.

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  • The Role of Process Mining in Digital Transformation: Part 1

    Process Mining is an emerging process improvement technique that organizations are adopting to drive their digital transformation efforts. How can telecom companies use it and does it replace traditional Business Process Reengineering practices? In our two-part series of articles, we explore the digital transformation opportunity for telecom companies and what changes are needed to fully reap the benefits.

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  • How Telecom Companies Can Select Network Analytics Use Cases

    Having established the possibilities of using network data and artificial intelligence in Part 1 of our series on network analytics, in Part 2, we define a framework that telecom companies can employ to prioritize business use cases.

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