Inter-System Reconciliation

Inter-System Reconciliation (ISR) (formerly known as Ascertain Reference Data Audit (RDA)) is Ascertain’s subscription assurance solution.  It has been created specifically to address the difficulties in achieving and maintaining good data integrity which is fundamental to billing accuracy, operational efficiency and customer satisfaction.

ISR enables an operator to assess the integrity of data within and between business critical systems.  Any system containing reference data can be compared with any other relevant system.

Features and Benefits

The business case for reference data reconciliation is compelling.  Financial benefits delivered by ISR include:

• additional revenue from features and services which were not being billed
• improved activation success rates leading to faster revenue flow and reduced staff costs
• avoidance of punitive costs from content supplier audits
• improved customer satisfaction resulting in reduced churn and reduction in call centre traffic
• recovery of stranded network assets

ISR’s key features are:

• business rules and data mappings managed by the users
• support for mobile, fixed line, broadband and TV operations
• reconciliation across multiple systems simultaneously
• advanced reporting (including financial benefits) and assisted correction routines
• easy addition of new interfaces to network elements or customer management systems

Screenshots

Data exceptions can be assigned a forecast and actual financial value which allows the user to measure and track the impact of issues that have been identified.

ISR data exception and mismatch reports identify missing entries in key systems which can lead to revenue leakage and under-utilisation of network assets.

ISR dashboard provides a visual summarisation to the users of all aspects of the system including operational management, error identification and issue management.