Ascertain ISR Supports Migration of Telephony Customers between Telecommunication Providers

30 November 2008

Cartesian have delivered our Ascertain Inter-Systems Reconciliation (ISR) solution to a major UK triple-play operator in order to enable the improvement of service quality and the reduction of costs by supporting the migration of over 1.3 million telephony customers to a different telecommunication service provider. The Ascertain ISR solution supported the process of candidate selection for the migration based on the customers’ geographical spread, call activity and service status across multiple customer care and network systems.

During each weekly migration, the tool was used to select up to 100,000 customers for migration (limit set by Ofcom regulation) who met a set of given criteria. The solution allowed the exclusion of migration accounts that were no longer active, were undergoing a change to their service or had a product or service that was not compatible with provisions on the new service provider’s network. Additionally, a set of reports provided within ISR facilitated the analysis of successes and rejections of provisioning operations and provided an overall set of migration assurance reports for the business.

Selecting the highest spending customers in the first instance allowed the migration of customers generating a significant percentage of revenue within the first month of the project, maximising cost savings and profit. Candidate selection based upon geographic spread ensured a smooth transition to the new provider, mitigating any potential impact on the end customer.

For further information on Ascertain ISR and its capabilities to support controlled successful migration, please email enquiries@cartesian.com or phone Cartesian on +44 (0) 7643 5555.

This entry was posted on Sunday, November 30th, 2008 at 12:00 pm and is filed under News.