Customer Contact – Spend It When It’s Worth It
How financially effective is customer contact? Do customers behave differently as a result of personalised SMS contact? And is their different behaviour more profitable for you?
Please find our latest news articles and case studies below, organised by date.
How financially effective is customer contact? Do customers behave differently as a result of personalised SMS contact? And is their different behaviour more profitable for you?
Cartesian Academy ran our respected two day Core Revenue Assurance Skills training course on 17 to 18 November 2009 in London. Contact us to enquire about future courses.
Cartesian will host the next meeting of the Revenue Assurance Group at our London offices in Q4 2009 with speakers from across the UK operator community.
Our client operator been very successful in attracting new customers to strategic new tariffs, and was actively campaigning to encourage transfers. But was this good business?
Our client wanted to improve further their competitive position as a hub and as a gateway to the developing world by obtaining stronger and more tightly integrated interconnect management and settlement tools.
A major UK communications provider had decided to expand its service offering using a Wholesale provider introducing Broadband (via ADSL) and Voice services (via WLR and CPS). A monthly, automated reconciliation was required of the telephony and broadband products and services provided to the end customer with Wholesale provider’s charges.
T: +44 (0)20 7643 5555
F: +44 (0)20 7643 5556
Descartes House
8 Gate Street
London WC2A 3HP
United Kingdom
[Map]