• Client Case Studies

    Areas Where We Help

    List of client case studies found on our website. Our case studies include network migration and decommissioning, creating a digital satellite strategy, commercial and technical due diligence, MVNO retail strategy, revenue analytics, and more.

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  • Out-of-Home WiFi Service Performance Validation for a Major European Operator

    Our client’s situation A European operator was about to launch an Out-of-Home WiFi service to their customers via hotspots at airports, pubs and telephone boxes around the country. The WiFi hotspots were provided and maintained by a third party company. The operator wanted to ensure that the hotspots could deliver their specified standard of service. […]

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  • WiFi training for a Scandinavian Operator’s Customer Service Representatives

    Our client’s situation A Scandinavian operator recognized that a good knowledge of WiFi has become vital in delivering customer service. They sought our help to educate their call centre staff and service technicians on Wi-Fi so that they can provide better service to customers. What we did We developed a two-day training course that we […]

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  • WiFi Performance Certification Testing for a Major European Operator

    Our client’s situation A Tier 1 European operator found that improving the performance of its Wi-Fi CPE across Europe would lead to improved customer satisfaction, and thereby, reduce costs relating to customer complaints and servicing. To help with finding the right new product, the operator wanted a better way to compare rival CPE. Our client […]

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  • Verification of Next Generation Product for a European Cable Operator

    Our client’s situation A European cable operator was preparing to launch their second generation set-top box (STB) and needed to test its level of performance. The test included checking the second generation CPE against the first generation product to ensure no regression in performance. What we did Previously, we had conducted our full WiFi Performance Test […]

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