How financially effective is customer contact? Do customers behave differently as a result of personalised SMS contact? And is their different behaviour more profitable for you?
Our client is a major telecommunications player providing a comprehensive range of voice and data services, not just to its own customer base but also transit services to other carriers. The client wanted to improve further their competitive position as a hub and as a gateway to the developing world by obtaining stronger and more tightly integrated tools. These tools would allow a much more extensive data capture of operator prices, faster margin analysis, an automatic integration to the TDM and IP switches, and a closer monitoring of how traffic was actually being routed. Equally important was to procure an IMSS product specifically engineered to meet the complex requirements that arise in ITU settlements, including complex volume agreements, statement and settlement production, and cross-operator reconciliation.
Cartesian have assisted the client with:
For more information on Cartesian’s capabilities in programme management, supplier management and testing, or our credentials as interconnect subject matter experts, please contact us.
T: +44 (0)20 7643 5555
F: +44 (0)20 7643 5556
Descartes House
8 Gate Street
London WC2A 3HP
United Kingdom
[Map]