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Billing World: “Cartesian Takes a Proprietary New Crack at Business Assurance”
May 09, 2011
Cartesian Takes a Proprietary New Crack at Business Assurance
Tara Seals
Billing World
May 9, 2011
Posted in News, Revenue Management, EMEA, Revenue Assurance, Business Intelligence, Business Process Management, Europe
Cartesian Ltd., which provides revenue assurance software and professional services in Europe, has unveiled what it calls a holistic discipline for assures optimal business performance: a proprietary new approach to business assurance. It’s a new prong of business for the company.
Cartesian, a TMNG Global company, is focusing on maximizing clients’ revenue, cash flow, profitability, service and customer satisfaction levels, while minimizing and controlling costs, it said.
“Increasing market complexity has fundamentally changed the nature of how companies do business today," said Rich Nespola, chairman and CEO of TMNG, in a statement. “With rapid proliferation of interconnected services, products and aggressive competitors, it is crucial for enterprises to have a highly-focused, prioritized, and disciplined approach to assuring their business performance. Having recognized the imminent threat to companies’ revenue, cash flows, margins and overall customer satisfaction, we have significantly enhanced our proprietary toolsets and methodologies to ensure our clients are well-equipped to achieve operational excellence."
Cartesian’s approach employs a 360-degree examination of business problems to identify potential risks and total impact to an enterprise. The company’s toolsets and methodologies support that effort by providing end-to-end, holistic framework of capabilities to address people, processes and systems, and the components consist of the following: Ascertain Business Assurance Software Suite –international software that collects, monitors and reports business attributes within an enterprise; Quality Business Controls (QBC) –multi-dimensional revenue integrity discipline used to identify service activation and revenue process problems and root causes, and enable the design and implementation of solutions; and Quality Systems Audit (QSA) –methodology for the assessment of information technology systems and processes against industry benchmarks and best practices.
eLexicon –Web-enabled requirements framework of over 5,000 requirements in 46 categories used to conduct a thorough assessment of operational efficiency
The foundation of the company’s approach to business assurance rests upon its integrated strategic, technical and organizational expertise and supported by a portfolio of operational and financial controls; proven methodologies and toolsets; and hands-on-approach to revenue and cost management, profitability and customer satisfaction.
“It is crucial for business assurance to be sponsored by the highest levels of executive management and embraced by the entire enterprise ," said Howard Watson, Cartesian’s managing director. “Every new service introduction, technology change, process improvement and system development effort must be addressed in an integrated fashion across all aspects of the business. Our best-in-class business assurance program enables a company’s key performance metrics to be optimized; while ensuring the highest level of service and satisfaction for its customers."
